Lizaro Casino Privacy Policy

At Lizaro, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you access and use our services at lizaro.com. We operate under the legal framework of our NELO license, and we are owned and operated by Sligo Ltd. By using our platform, you agree to the terms outlined in this document. We encourage you to read it carefully before registering or placing any bets.

1. Who We Are

We are Lizaro Casino, operated by Sligo Ltd, a licensed online gambling operator. Our platform offers a wide range of services, including slots, live casino games, table games, sports betting, and more — all accessible via desktop and mobile browser. If you have any questions about how we handle your data, you can reach us directly at [email protected]. Our customer support team is available 24/7 via live chat and email to address any privacy-related concerns you may have.

2. Information We Collect

At Lizaro, we collect personal information to ensure we can deliver a safe, compliant, and personalised gaming experience. The data we gather falls into several categories:

2.1 Registration and Account Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and encrypted password
• Nationality and country of residence

2.2 Financial and Transaction Data

• Deposit and withdrawal history, including methods used (cards, bank transfer, crypto such as Bitcoin, Ethereum, Litecoin, and others)
• Payment method details required for processing transactions
• Bonus activity, including your Lizaro welcome bonus usage and VIP level history

2.3 Technical and Usage Data

• IP address, browser type, and operating system
• Pages visited, session duration, and interaction patterns
• Device information and geolocation data (where permitted)
• Cookies and similar tracking technologies (see Section 6)

2.4 Identity Verification Data

Our Lizaro Casino platform is legally required to verify your identity before processing withdrawals or when required by our compliance obligations. We may request government-issued ID, proof of address, and proof of payment method. This is a standard KYC (Know Your Customer) process required under our licensing conditions.

3. How We Use Your Information

We use the data we collect for several essential purposes. At Lizaro, we process your personal information to:

• Create and manage your casino account
• Process deposits and withdrawals securely across all supported payment methods
• Verify your identity and age in compliance with our NELO license requirements
• Administer bonuses, including the Lizaro bonus offers, free spins, cashback, and VIP rewards
• Provide 24/7 customer support via live chat and email
• Personalise your experience, including localised content in your preferred language and currency
• Detect and prevent fraud, money laundering, and problem gambling behaviour
• Send you promotional communications where you have given us your consent
• Comply with legal and regulatory obligations under applicable law

4. Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so. Our Lizaro Casino operations rely on the following legal grounds:

• Contractual necessity — processing required to fulfil our obligations to you as a registered player
• Legal obligation — compliance with anti-money laundering (AML), Know Your Customer (KYC), and responsible gambling regulations
• Legitimate interests — fraud prevention, platform security, and service improvement
• Consent — for marketing communications and optional cookies, which you may withdraw at any time

5. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, at Lizaro, we may share necessary information with trusted partners and service providers who assist us in operating our platform. These include:

• Payment processors and financial institutions (for deposit and withdrawal handling)
• Identity verification and KYC service providers
• Game software providers, including Pragmatic Play, Evolution, NetEnt, Play'n GO, and others
• Customer support and live chat technology providers
• Analytics and fraud detection tools
• Regulatory bodies and law enforcement, where legally required

All third parties we work with are contractually bound to handle your data securely and in accordance with applicable data protection laws. Our Lizaro platform will never share your data beyond what is strictly necessary.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience and improve our services. Our Lizaro Casino site uses the following types of cookies:

• Essential cookies — required for the site to function correctly, including login sessions and security features
• Performance cookies — help us understand how users interact with our platform so we can improve it
• Functional cookies — remember your preferences, such as language and currency settings
• Marketing cookies — used to deliver relevant promotions and track the effectiveness of our campaigns

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

7. Data Retention

At Lizaro, we retain your personal data only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Account data is typically retained for a minimum of five years following account closure, in line with AML and regulatory requirements. Financial records may be kept for longer periods where required by applicable legislation.

8. Your Rights

We respect your rights as a data subject. Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal retention obligations
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time
• Request a portable copy of your data
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at [email protected]. Our Lizaro team will respond to your request within the timeframe required by applicable law.

9. Security Measures

We take the security of your data seriously. Our Lizaro Casino platform implements industry-standard security measures, including SSL encryption, secure payment processing, and strict internal access controls. We regularly review our security practices to ensure your information remains protected against unauthorised access, loss, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of our platform following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. At Lizaro, we are always here to help. You can contact our support team at [email protected] or via our 24/7 live chat available directly on our website at lizaro.com.